Below is a list of common questions we get asked.
Product Information
How do The Mini Block sets compare to other toy building block brands?
Our mini blocks are approximately ΒΌ the size of standard-style building blocks.
What is the recommended age and skill level for the Mini Block sets?
Our recommended age is 13+. Our Mini Block Sets are designed for experienced builders due to their unique 1/4 scale size compared to traditional building block sets. While the recommended age on our packaging may vary between 7+ to 13+ depending on the specific set and retailer requirements, we believe that our Mini Block Sets can provide a fun and rewarding challenge for builders of all ages. These intricate sets encourage problem-solving, fine motor skill development, and spatial awareness. Adult supervision and assistance can make the building experience enjoyable for younger children who are interested in more advanced building challenges. As with any toy, individual skill levels and adult guidance should be considered when determining the appropriate age for each child.
How can I get replacement parts for my missing or broken pieces?
Visit our Missing Blocks page, select the mini block set that you need a replacement part for and we will send the replacement parts at no cost.
I lost the instructions for my set. Can I get a replacement?
Yes, head on over to our Mini Block help site https://help.theminiblock.com. There you will be able to download printable PDF instructions and view video tutorials (if available) on how to build your Mini Block set.
Can I purchase just the base plates separately?
Unfortunately, TheMiniBlock.com does not sell base plates separately. They are included with the sets and are only available as replacements for missing or damaged pieces.
Ordering and Payment
How do I check the status of my order?
Visit our Order Status page, there you will be able to check the order status, estimated shipping date and tracking information.
Can I cancel or modify my order?
Contact customer service as soon as possible with your order number and requested changes. We will do our best to accommodate your request if the order hasn’t shipped yet.
I received an order confirmation, but the charge on my credit card statement is from a different company name. Is this correct?
Yes, charges for orders placed on the Mini Block website will appear on your credit card statement under the name “Impact Photographics”, the parent company.
Do you offer any discounts or promotions?
Occasionally, TheMiniBlock.com offers promotions or discounts. Check our website or sign up for our newsletter to stay informed about any ongoing or upcoming sales.
Shipping and Tracking
How long does shipping usually take?
Most orders are processed within 3-5 business days and shipped via USPS. Delivery typically takes between 3-5 business days after shipping, depending on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this tracking number on the carrier’s website (e.g., USPS) to track your package’s progress. You may also visit our Order Status page where you can view order and tracking details.
Do you ship internationally?
Currently, TheMiniBlock.com only ships within the United States. We are working on expanding international shipping in the future.
Returns and Exchanges
Can I return my order for a refund or exchange?
Contact customer service with your order number and reason for return. They will provide instructions and assist with the return or exchange process.
Retail, Bulk, and Custom Orders
Do you offer custom sets or designs?
Yes, TheMiniBlock.com can create custom sets with a minimum order quantity of 3,000 pieces and a 6-month lead time.
How can I become a retailer of your products?
Contact TheMiniBlock.com and provide information about your store. They will connect you with the appropriate branch manager to discuss wholesale pricing and ordering.
Can I place a bulk order for a large quantity of sets?
Yes, Contact customer service with your requested quantity and shipping address. They will provide you with a quote and assist you with placing a bulk order.